tf99 Terms & Conditions

Definitions & Interpretations

The key terms used in these Terms are defined as follows:

• "Platform" — tf99's website, mobile version, and all related services.
• "Account" — a single personal profile registered in a user's name.
• "Balance" — the total amount of funds deposited in your account.
• "Bonus" — additional credit granted by the Platform, withdrawable upon meeting specific conditions.
• "Wagering Requirement" — the total amount that must be wagered before winnings from a bonus can be withdrawn.
• "Taka" — Bangladeshi currency (BDT / ৳).

Eligibility & Age Requirement

To open an account and use tf99, all of the following conditions must be met:

• You must be 21 years of age or older. This Platform provides services only to those aged 21 and above.
• You must reside in a country or region where online gaming and betting are not legally prohibited for your personal use.
• You must operate the account in your own name and by your own decision — not on behalf of any third party.
• You must not have any previously closed or banned account on tf99.

Account Registration & Security

Each person may open only one account. If a single person holds multiple accounts, all of them may be closed and the associated balances forfeited.

• All information provided at registration must be accurate, complete, and up to date.
• Keep your password and login details strictly confidential. Do not share them with anyone.
• If you suspect unauthorized access to your account, notify our support team immediately.
• After account registration, you may be required to complete an identity verification (KYC) process. Withdrawals may be restricted until verification is complete.
• tf99 reserves the right to investigate, suspend, or close any account at any time, particularly if fraudulent activity is suspected.

Deposits & Withdrawals

The following methods are supported for depositing and withdrawing funds on tf99: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).

• Minimum deposit: ৳200 per method.
• Minimum withdrawal: ৳500.
• Withdrawal time: Funds are generally sent within 5–30 minutes after the request has been processed.
• The source of deposits and the destination of withdrawals must be in the same name and through a verified method.
• Transactions through any third party are strictly prohibited.
• In the case of unusual or suspicious transactions, processing may be delayed until verification is complete.

Privacy & Data Protection

Our detailed Privacy Policy applies to the collection, storage, and use of your personal information. The key points are:

• Your information is kept secure through SSL encryption technology.
• Your personal information is not sold to any third party.
• Your information may be used on a limited basis for identity verification (KYC) and financial crime prevention purposes.
• Even after your account is closed, information may be retained for a specified period to fulfill legal obligations.

Responsible Gaming

tf99 is firmly committed to responsible gaming. We want every player to enjoy gaming as entertainment, not as a source of addiction.

• You can set your own daily, weekly, or monthly deposit limits.
• There is an option to temporarily suspend your own account (self-exclusion) if you feel the need.
• If you notice signs of a gaming problem, please contact our support team.

For more information, visit our Responsible Gaming page.

Customer Support & Contact

tf99's support team is always ready for any questions or issues. Ways to reach us:

• Live Chat: Available 24/7 — support in both Bengali and English.
• Email: [email protected]

The support team provides assistance with account-related complaints, payment issues, technical problems, and responsible gaming.

Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. The support team will attempt to resolve the issue. In matters of dispute resolution, tf99's final decision shall be considered binding.

• We will attempt to resolve complaints within a reasonable time from the date they are submitted.
• For complaints regarding game outcomes, the game server log records will be considered the final proof.
• Any winnings obtained abnormally due to a technical error will be considered void.

Limitation of Liability

tf99 bears no liability for the following:

• Interruption of a game session due to internet connectivity issues or technical problems.
• Delayed transactions caused by delays or issues with third-party payment providers.
• Unauthorized access to an account resulting from the player's own negligence.
• Service interruption due to natural disasters, cyberattacks, or other unforeseen circumstances.

Right to Amend Terms

tf99 reserves the right to partially or fully amend these Terms at any time. Players will be notified of significant changes via email or a notification on the Platform.

Continued use of the Platform after updated Terms have been published will be considered acceptance of the new Terms. You are therefore advised to review this page regularly.

Account Closure

You may request to close your account at any time. Before making the request, ensure that your balance is zero or that your withdrawal has been completed.

• Any active bonus will be considered void upon account closure.
• Account closure requests must be submitted via live chat or email ([email protected]).
• The request will be actioned after security verification is complete.

tf99 also reserves the right to close any account at its own discretion, particularly in cases of Terms violations.