tf99 Privacy Policy

tf99 is a secure and reliable online entertainment platform. We believe that your personal privacy is a fundamental right, and we always respect that right. This privacy policy describes what types of information we collect, how that information is used, who it may be shared with, and how you can maintain control over your information.

This policy applies to the tf99 website, mobile application, and all related digital services. By using our services or registering an account, you acknowledge that you have read this privacy policy and agree to comply with its terms.

tf99 reserves the right to update this policy at any time. In the event of significant changes, we will notify you by email or through a notice on the site. Continued use of the service after changes are made will be considered your acceptance of the updated policy.

2.1 Information You Provide Directly

When you create an account on tf99, use our services, or contact our support team, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi national identity card or passport number (for identity verification)
• Financial information — such as bKash, Nagad, Rocket, Upay, or bank account details
• Transaction history and deposit/withdrawal records
• Messages and chat logs you send to customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

• IP address, browser type and version
• Operating system and device information
• Pages visited, click patterns, and session duration
• Referral URL and browsing behaviour
• Login time and date

2.3 Cookies & Tracking Technologies

tf99 uses cookies and similar technologies that improve your browsing experience and help ensure the security of the platform. There are three types of cookies — essential (to keep your account session active), functional (to remember your preferences), and analytical (to improve service quality). You may disable cookies in your browser settings if you wish, though doing so may limit certain services.

tf99 uses collected information only for lawful and specific purposes. We process your information for the following reasons:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To process deposits, withdrawals, and other financial transactions.
• Security & Fraud Prevention: To prevent unauthorised access and fraud on your account.
• Customer Support: To resolve your complaints and questions quickly and effectively.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To use analytical data to improve the platform experience.
• Communications: To send important account-related notifications and service updates.
• Responsible Gaming: To identify unusual betting patterns and provide assistance where needed.

tf99 may share your personal information with third parties only in very limited circumstances. We may disclose information in the following cases:

tf99 follows industry-leading standards to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with advanced SSL encryption.
• Database Encryption: Stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication: An additional security layer is used when logging into your account.
• Access Controls: Only authorised staff have access to the information they need.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorised access attempts.

tf99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. When determining retention periods, we consider the following:

• Account information: For as long as the account is active, and for a further specified period after closure as required by law.
• Financial transaction records: For the period required under financial laws and regulations.
• Customer support records: For a reasonable period after a complaint is resolved.
• Technical logs: For a limited period for security analysis.

At the end of the retention period, data is securely deleted or anonymised so that you can no longer be identified.

As a tf99 user, you have the following rights over your own information:

tf99 services are for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

An age verification process is in place at account registration. If we ever discover that we hold information about a minor, we will immediately close that account and delete the associated information.

Parents are requested to notify our support team immediately if you believe your minor child has created an account on tf99.

tf99 primarily serves users in Bangladesh. However, for technical reasons, your information may be stored or processed on servers in other countries. In such cases, we ensure that adequate data protection measures are in place in that country or with that service provider, and that your information is protected in accordance with the standards of this privacy policy.

We do not work with any third party that cannot guarantee adequate protection of your information.

tf99 may update this privacy policy due to technical changes, legal requirements, or business reasons. If changes are made, we will:

• Update the "Last Updated" date at the top of this page;
• Send a notice to your registered email for significant changes;
• Display a clear notification on the site where applicable.

Continued use of the service after a policy change will be considered your acceptance of the new policy terms. We therefore recommend visiting this page regularly.

If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or have any concerns, please contact our support team. We provide support in both Bengali and English.